When should I order my wedding stationery?
We recommend that you order your wedding stationery at least three months before the wedding date.
Is postage & packaging included in the price?
No, the price of cards stipulated on the website does not include postage & packaging. The price is determined after the invitations have been created and weighed. We take payment over the phone before dispatching the goods.
Can I have foreign text on my wedding invitations?
Yes, we can print in the following languages: Punjabi, Hindi, Bengali. For any other language not listed, please call us on 0121 551 7479 or email us at info@weddingcardsdirect.co.uk for further details.
How many wedding invitations should I order?
You may have set a limit on the number of people that you wish to invite to the wedding and reception. We recommend that you order a few spare wedding invitations to allow for mistakes, to invite replacement guests if anyone cannot attend your wedding and to keep as souvenirs. Remember, if you need to order more wedding invitations later, they will be charged as a new order, with a minimum quantity of 20.
What wording should I choose?
We offer a selection of verses to suit different wedding styles. You may choose one of these standard verses or write one of your own. Please bear in mind that some of these standard verses have space for you to write your guests' names and others do not. Make sure that you choose an appropriate verse if you wish to write your guests' names on your wedding invitations.
Can I include additional information with my wedding invitations?
Often the bride and groom will wish to add extra information such as directions to the church and reception, details of hotel, gift list, etc. We can print this information for you on separate note cards, in a variety of colours to compliment your wedding invitations.
When should the RSVP date be?
You should expect to have the final numbers for your wedding at least two weeks before the wedding date. This will give you plenty of time to finalise the catering and seating arrangements and to order your table plan if required.
What details do I need on my Order of Service?
Your Order of Service should include entrance music, hymns, prayers, marriage, benediction. Always check the format and hymns with your clergy before placing your order.
What is included in the order?
Envelopes are included as standard with all our stationery where required, for blank card orders we also include cut to size insert paper. The insert paper is usually matching with the card and is approximately 5mm smaller all round than the actual card. The insert paper is the paper onto which you will print the details of the function, such as the date, time and place.
How long does the insert-printing process take?
Once we receive your order for insert printing, we will arrange the layout to the appropriate size and font for your chosen card, add symbols you may have requested and then email, fax or post you a proof of the insert for your perusal. It is then your responsibility to check the proof and notify us of errors, your or ours, to ensure that the spellings, layout and the size of text is exactly to your requirement. Should you require any alterations at this stage please let us know and we will rectify it and email an amended version for your approval. This service is free of charge. Before proceeding with insert printing we will require a written confirmation from yourselves that all is satisfactory and ready to go to print. Once you have approved an artwork/insert layout and the job has been printed and then an error is spotted, you will be liable for the full charge of reprinting your invitations. So it is highly important that you check and double check your insert before giving us the go ahead. Your order should be with you within 3/4 days after receiving your artwork approval.
How do you send out the goods?
All our wedding cards are sent by UK Royal Mail postal service or Trax Express and usually take about 2-3 working days, all orders for large quantities of cards are sent by ANC couriers on a 48 hour delivery. So please ensure that you supply us with an address where someone will be available to receive and sign for the package. All international orders for samples are sent by Royal Mail or snail mail and all bulk orders are sent by FedEx. Consignment numbers can also be supplied for bulk orders so you can track your package online or by phoning the shipping company.
What if I have received damaged or incomplete goods?
If you have received goods which are not complete, faulty or damaged in transit, then please contact us within 24 hours. Our couriers, nor us, will not accept any liability if the claim is made outside of the 24 hours. You are advised to check the goods before signing for the delivery. If you find that the goods are damaged please inform the driver immediately. We will do our utmost to rectify the situation.
What if I want to cancel my order before it is completed?
If you have placed an order and wish to cancel for whatever reason, then depending on what stage the order has progressed to, we would need to charge for the work we have already carried out on your order. Where only electronic Proofs have been sent out and you wish to cancel, the fee we charge is £10.00.
When do I send out the invitations?
Ideally, you should send your wedding invitations out six weeks before the wedding to allow guests to reply.
